Frequently Asked Questions
Assisting with your inquiry into the Christopher Esber collection.
What is your return policy for online orders?
We accept returns on full-priced items within 14 days of delivery, provided the garments are in their original condition with all tags and hygiene seals attached. Please note that sale items are eligible for store credit only, and final sale items cannot be returned.
How long does international shipping take?
International orders are shipped via DHL Express and typically arrive within 3-7 business days. Please note that delivery times may vary depending on your location and local customs processing.
Are duties and taxes included in the order total?
For most international destinations, duties and taxes are calculated and collected at checkout. This ensures no additional fees are required upon delivery. If your region does not support DDP (Delivered Duty Paid), you will be responsible for local import duties.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through Afterpay in select regions.
How do I determine my size in Christopher Esber garments?
Our collections typically follow Australian sizing. We provide a detailed size guide on each product page with measurements for bust, waist, and hips to help you find your perfect fit. If you are between sizes, we recommend contacting our customer care team for personalized advice.